Websites

Why Website Speed Costs You Customers (and How to Fix It)

Thailer Somerville
Founder, Raindrop Marketing
October 1, 2026 2 min read
Why Website Speed Costs You Customers (and How to Fix It)

People are impatient online, especially on their phones. If your page takes too long to appear, many visitors give up and tap the next result, usually a competitor.

Speed affects rankings too

Google uses page experience signals, including Core Web Vitals, as part of how it evaluates pages. Speed alone won't make a weak page rank, but a slow site makes everything else work harder.

Check your site

Run your homepage and a key service page through Google's PageSpeed Insights. Look at the mobile results; that's what most of your visitors experience.

The usual culprits

Huge uncompressed images are the most common problem. After that come heavy page builders and themes, too many plugins, sliders and animations that load large files, third-party scripts like chat widgets and trackers, and cheap hosting.

The fixes

Compress and resize images, and serve modern formats. Remove plugins and scripts you don't use. Load chat and tracking scripts after the main content. Use good hosting with a content delivery network. On some platforms, the best fix is a lighter rebuild.

Measure after every change

Re-test after each fix so you know what actually helped.

A fast website respects your visitors' time, and they reward you for it by sticking around long enough to call.

#websitespeed#pagespeed#CoreWebVitals#slowwebsite

Thailer Somerville

Founder, Raindrop Marketing

Thailer Somerville is the founder of Raindrop Marketing, helping businesses get found on Google and in AI search, and building the websites, content and automated lead systems that turn that visibility into booked customers.

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